Your IT, Always On.
Your Business, Always Moving.
When your computers or internal network malfunction, the impact goes beyond just the technical. You lose man-hours you can't recover, customer goodwill that's hard to rebuild, and revenue that simply disappears. Most businesses aren't let down by their hardware. They're let down by slow, unresponsive maintenance support that doesn't match the speed their operations demand.
Athais Technosoft's Annual Maintenance Contract (AMC) changes that equation. With expert engineers based in Mumbai, assured response times, and two AMC plans designed for different business needs and budgets, we make sure technical problems are someone else's headache. Not yours.
Tech assistance. One tap away.
We Offer Two Types of Annual Maintenance Services
Non-Comprehensive AMC | Service Coverage
A Non-Comprehensive AMC (also called a Labour-Only AMC) covers the service and labour component of IT maintenance like engineer visits, diagnostic work, preventive maintenance, and on-site technical support, but does not include the cost of spare parts or hardware replacements.
Under this plan, when a component fails and needs to be replaced, the cost of the part is borne by the client. The engineering work, diagnosis, and installation are covered by the contract.
This plan is best suited for: Businesses with relatively newer hardware where component failures are infrequent, or organizations that want professional maintenance support at a lower annual cost and are comfortable managing spare part expenses as they arise.
What's included in the Non-Comprehensive AMC:
Scheduled Preventive Maintenance
Our engineers conduct regular, scheduled preventive maintenance visits to inspect your computers and network, clean hardware, check for early warning signs of failure, and apply software and firmware updates before problems develop into downtime.
Hardware Advisory
Our engineers don't just fix things. They assess your hardware health and flag units that are approaching end-of-life or showing early failure patterns, giving you time to plan replacements rather than reacting to sudden breakdowns.
Speedy Network Maintenance
Your internal network is the backbone of your business operations. Slow configurations, faulty switches, or misconfigured routers quietly drain productivity. With over 1,000 man-hours invested in networking solutions, Athais Technosoft's engineers diagnose and resolve network performance issues that most generalist IT support providers miss.
Annual IT Consultancy (Included, at no charge)
Every AMC client receives a full year of IT consultancy not from someone trying to sell you new equipment, but from engineers who know what's actually available, what's actually useful, and how to deploy new technologies at your site in a way that saves you time, money, space, and manpower. This is a genuine consultancy benefit, not a sales conversation.
Comprehensive AMC (CAMC) | Full Coverage Including Parts
A Comprehensive Annual Maintenance Contract (CAMC) provides everything in the Non-Comprehensive plan plus coverage for spare parts and hardware replacements. Under CAMC, when a component fails, Athais Technosoft handles the diagnosis, replacement, and installation at no additional cost to the client.
This plan gives businesses complete cost predictability for IT maintenance over the yea. One fixed fee covers everything, including parts.
This plan is best suited for: Businesses with aging hardware, high-usage environments, organizations running mission-critical systems that cannot tolerate unplanned downtime, or any business that wants total IT maintenance peace of mind without variable costs.
What's included in the Comprehensive AMC:
Everything in the Non-Comprehensive AMC, plus:
Free Spare Parts During Maintenance
When a hardware component needs replacement like a faulty RAM stick, a failing hard drive, a damaged peripheral. Athais Technosoft supplies the part at no additional charge. Your team keeps working while our engineers resolve the issue, using spare units to ensure zero disruption during the repair process.
Hardware Replacement Guarantee
CAMC includes a guarantee on hardware parts replaced under the contract. If a replaced component fails within the warranty period, we replace it again at no additional cost, no arguments.
Speedy Network Maintenance
Comprehensive AMC clients receive priority network support. Whether it's an intranet slowdown, a switch failure, or a configuration issue affecting multiple users, our networking specialists address it within the agreed response window.
Annual IT Consultancy (Included, at no charge)
CAMC clients receive the same full-year IT consultancy benefit. New technology advisory, deployment guidance, and infrastructure planning at no additional cost.
What's Included in Your AMC
Our AMC service covers a comprehensive range of hardware, software, and networking support for businesses of all sizes, from small offices to large multi-department organizations.
25 Years of Trusted IT Support
Athais Technosoft has been providing IT maintenance and support services to businesses in Mumbai for over 25 years. Our engineering team has accumulated over 1,000 man-hours of hands-on networking experience alone and our AMC clients benefit from that depth of knowledge every time they log a call.
Celebrating 25 years: Basic AMC service now includes Remote Support + Preventive Maintenance at no charge.
Hear It From Our Clients
Frequently Asked Questions
What is an Annual Maintenance Contract (AMC) for computers?
An Annual Maintenance Contract (AMC) is a service agreement in which a business pays a fixed annual fee to an IT service provider such as Athais Technosoft in exchange for scheduled maintenance, on-site repairs, and technical support for their computers, laptops, and IT network infrastructure throughout the year. It replaces unpredictable per-incident service costs with a fixed, manageable annual expense.
What is the difference between a Non-Comprehensive AMC and a Comprehensive AMC?
A Non-Comprehensive AMC (Labour AMC) covers engineer visits, preventive maintenance, diagnostic work, and on-site service labour but the client pays separately for any spare parts or hardware replacements required. A Comprehensive AMC (CAMC) covers everything in the Non-Comprehensive plan plus the cost of spare parts and hardware replacements, giving businesses complete IT maintenance coverage for a single annual fee.
What does Athais Technosoft's AMC include?
Athais Technosoft's AMC plans include scheduled preventive maintenance visits, on-site repair by certified engineers, hardware advisory, network maintenance and optimization, assured response times, a service call monitoring system, online remote support, and a full year of IT consultancy at no additional charge. Comprehensive AMC (CAMC) additionally includes free spare parts and a hardware replacement guarantee.
Does Athais Technosoft provide AMC services in Mumbai?
Yes. Athais Technosoft's AMC services are delivered by a team of certified engineers based in Mumbai. On-site service calls, preventive maintenance visits, and emergency repairs are carried out at the client's location within the guaranteed response time.
What types of hardware does Athais Technosoft's AMC cover?
Athais Technosoft's AMC covers desktops, laptops, all-in-one PCs, mini PCs, printers, scanners, and networking equipment including routers, switches, and wireless access points. Software support covers operating systems, productivity applications, antivirus tools, email configuration, and related business software.
What is preventive maintenance under an AMC?
Preventive maintenance refers to scheduled, proactive service visits by Athais Technosoft engineers to inspect hardware, clean systems, check for early-stage hardware degradation, update software and firmware, and address any configuration issues before they develop into failures or downtime. Under both AMC plans, preventive maintenance is conducted on a regular, pre-agreed schedule.
What is included in the Annual IT Consultancy benefit?
Every Athais Technosoft AMC client receives a full year of IT consultancy at no additional cost. This includes advisory on new technology and product developments relevant to the client's business, guidance on deploying new hardware or software at their location, and recommendations designed to save time, reduce costs, and improve IT efficiency without any obligation to purchase products.
What does "assured response time" mean in an AMC?
Assured response time means Athais Technosoft commits to dispatching an engineer to your location within a defined time window after a service call is logged. The specific response time is agreed upon at the time the AMC is signed, and it ensures that when you report a problem, you know exactly when help will arrive rather than waiting indefinitely for a callback.
Is there a free AMC service available from Athais Technosoft?
Yes. As part of Athais Technosoft's 25th anniversary, a basic AMC service including remote support and preventive maintenance is available at no charge. Contact Athais Technosoft directly for details and eligibility.
Who should opt for a Comprehensive AMC instead of a Non-Comprehensive AMC?
A Comprehensive AMC is the better choice for businesses with older hardware that is more likely to require component replacements, high-usage environments where computers are under heavy daily load, organizations running mission-critical systems that cannot absorb unplanned repair costs, and any business that wants total IT maintenance predictability with no variable expenses throughout the year.
